Reference

How rr7 Handles Your Personal Information

Your account data stays yours. rr7 collects only what's needed to run your account, process wallet transactions via bKash, Nagad or Rocket, and keep your login secure — nothing more. Access and eligibility depend on your local law and eligible regions.

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rr7 How rr7 Handles Your Personal Information
rr7 What Information rr7 Collects and Why

What Information rr7 Collects and Why

When you open an account, we record the details you provide — name, contact, and the wallet identifier you use for bKash, Nagad, or Rocket deposits. Session data like your device type and IP address helps us detect unusual login activity and keep your account safe. We do not sell your information to third parties. Payment data passes through our wallet rails

only to confirm a transaction and is not stored beyond what verification requires. Your browsing activity within the lobby — which sections you visit, which games you open — helps us surface relevant content, but that data is tied to your account session, not shared externally.

HOW WE PROTECT DATA

Security Practices Behind Your Account

rr7 applies standard encryption and access controls to protect stored account data. Our wallet integration with bKash, Nagad, and Rocket follows each provider's own security protocols, so your payment credentials never pass through our servers directly.

SSL Encryption

All data exchanged between your device and rr7 travels over SSL-encrypted connections, whether you're on a cheap Android handset or a desktop browser.

Wallet Tokenisation

Your bKash, Nagad, or Rocket account number is tokenised at the point of transaction. We confirm the transfer result but never store your wallet PIN or full credentials.

Login Verification

Unusual login attempts trigger an OTP check to the mobile number on your account. This applies whether you're logging in fresh or resuming a session on a different device.

Access Controls

Internal access to account data is restricted by role. Staff who handle support tickets see only what's needed to resolve your query — not your full transaction history.

PRIVACY HELP PATHS

Reach Us About Your Privacy

If you want to review, correct, or remove data linked to your account, our support team handles these requests directly. Raise a ticket through live chat or email and we'll confirm receipt and next steps within our standard response window.

Team online

Live Chat

Start a chat from the lobby footer to ask about your account data, request a data summary, or flag a privacy concern with our support team.

Email Support

Send a written request to our support address for data correction, deletion, or account-closure queries. We confirm receipt and keep you updated on progress.

Account Settings

Some data preferences — like marketing communications — can be adjusted directly from your account settings page without needing to contact support.

Key Privacy Terms in Plain Language

These are the terms you'll come across when reading a privacy policy or managing your account data — defined simply, without legal jargon.

01
What is personal data?

Any information that identifies you — your name, mobile number, email address, or the wallet ID linked to your bKash, Nagad, or Rocket account. Anonymous session stats are not personal data.

02
What does KYC mean?

KYC stands for Know Your Customer. It's an identity verification step — usually a photo ID check — required before withdrawals are processed, to confirm the account belongs to you.

03
What is a data controller?

The entity that decides how and why your personal data is collected and used. For your rr7 account, that's the platform operator. They set the rules; processors follow those rules.

04
What is data retention?

How long a platform keeps your information after you close your account. Retention periods vary by data type — transaction records often have a longer legal hold than session logs.

05
What is an OTP?

A one-time password sent to your registered mobile number to verify a login or withdrawal request. It expires quickly and is valid for one action only, adding a second layer beyond your password.

06
What does cookies mean in a privacy context?

Small files stored on your device that remember your session state, login status, and preferences. They help the lobby load faster on return visits but can be cleared through your browser settings.

Your Privacy Questions Answered

Real questions about how your data is handled at rr7 — covering account access, wallet data, and what happens if you want your information removed.

No. Your wallet identifiers are used only to confirm payment transactions via bKash, Nagad, or Rocket. They are not passed to marketing partners or any external service beyond the payment rail itself.

Yes. Raise a data-access request through live chat or email support. We'll compile what we hold on your account — login history, transaction records, and profile details — and send it to your registered address.

Your active profile is deactivated. Some records — particularly transaction logs — are held for a period required by applicable rules. You can ask support what data remains and for how long after closure.

Your account session is tied to your login credentials, not a single device. Logging in from a new Android handset triggers an OTP to your registered number to confirm it's you before the session opens.

We may use your account activity to show relevant promotions within the lobby. You can opt out of marketing messages through your account settings or by asking support to update your communication preferences.

Only within strict limits. Support staff see what's relevant to resolve your query. Full transaction histories and wallet details are access-controlled and not visible to all team members.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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