How This FAQ Works for You
We've organised this page around the real questions that come up after you open an account. Most of them are about money moving — how to deposit with Nagad or Rocket, what happens when a withdrawal is being reviewed, and what to do when a transaction shows pending. A smaller set covers account access: logging in on a different phone, resetting your
PIN, and what to do during network drops. We've written each answer to give you the actual step, not a pointer to somewhere else. Where an answer depends on your specific account or transaction, we tell you to contact support directly and explain what to send them. Availability of our services depends on local law and eligible regions in Bangladesh. If you're
in Chattogram or anywhere else in the country and you're not sure whether access applies to you, check the eligibility note in your account area before you deposit.
- bKash
- Nagad
- Rocket